Return Policy
Thank you for shopping at Epiccardstore. We appreciate your business and understand that sometimes your purchase may not work out. Given the unique nature of our product, our return policy is designed to be fair to all parties involved.
Digital Product Nature:
Please be aware that all products sold on Epiccardstore are digital in nature and are delivered electronically. This means that once a game card or code has been delivered via email or displayed on your account page, it is considered “used” and cannot be returned or exchanged.
Return & Refund Eligibility:
- Incorrect Purchase: If you purchased the wrong game card by mistake and the code has NOT been viewed or used, you may be eligible for a return or exchange within 24 hours of purchase. Please contact our customer service team immediately for assistance.
- Non-Delivery: In cases where the game card or code fails to be delivered electronically due to a technical error on our end, customers are eligible for a full refund or replacement. Please allow us up to 48 hours to investigate and resolve the issue.
- Invalid or Redeemed Codes: If you receive a game card or code that is invalid or has already been redeemed, please contact us within 24 hours of receipt with supporting evidence. We will verify the claim and, if valid, provide a replacement or full refund.
Non-Eligible Conditions:
- Change of Mind: Due to the digital nature of our products, we cannot offer returns or refunds for any purchase made by mistake or if you change your mind after the code has been delivered.
- User Error: We are not responsible for errors made during the redemption process on the game platform. It is the customer’s responsibility to ensure the correct platform and account are used.
- Compatibility Issues: Please ensure that the game card or code is compatible with your gaming system or region before making a purchase. We cannot offer returns or refunds due to compatibility issues.
How to Request a Return or Refund:
To request a return or refund, please contact our customer service team at [email protected] with your order details and the reason for the request. We aim to respond to all queries within 48 hours.
Changes to Our Return Policy:
Epiccardstore reserves the right to modify or update this return policy at any time. Changes will take immediate effect upon their posting on our website. We encourage customers to regularly review our policy to stay informed.
Thank you for choosing Epiccardstore for your gaming needs. We are committed to providing you with quality service and support.